Shipping policy
Here's the Shipping Policy for Sam Calloway:
Shipping Policy
Thank you for your order. Below you'll find everything you need to know about how and when your purchase will reach you.
1. Digital Products
1.1. Digital products such as e-books and downloadable guides are delivered instantly via email upon purchase confirmation. No shipping required.
1.2. If you experience any issues accessing your download, contact us at Contact@samcalloway.com and we'll get it sorted right away.
2. Physical Products
2.1. All physical orders are processed within 1–5 business days of purchase. You will receive a confirmation email once your order has been dispatched.
2.2. Please ensure your shipping address is entered correctly at checkout. Sam Calloway is not responsible for delays or non-delivery resulting from incorrect address information.
3. Shipping Times
3.1. Estimated delivery times once dispatched are as follows:
- a) United States — 7 to 12 business days
- b) International — Up to 14 business days
3.2. These are estimates and may vary due to carrier delays, customs processing, or circumstances outside our control, such as weather or peak shipping periods.
4. Tracking
4.1. Where available, a tracking number will be provided in your dispatch confirmation email so you can follow your order's journey.
5. International Orders & Customs
5.1. International shipments may be subject to customs duties, import taxes, or fees upon arrival in the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost.
5.2. Customs processing can occasionally cause delays beyond the estimated delivery window. We appreciate your patience.
6. Lost or Delayed Orders
6.1. If your order has not arrived within the estimated timeframe, please contact us at Contact@samcalloway.com with your order number and we will do our best to assist you.